Items may be returned, within 10 days of receiving the item, for a full refund. After the 10 day window, we offer store credit within 30 days of the purchase. All sales are final after 30 days. All jewelry must be in its original condition, and not damaged or altered in any way.
Because of the specialized nature of custom items, these kinds of purchases are non-refundable. Please ask for clarity, if you anticipate an issue.
Items purchased through our payment or layaway plans are eligible for store credit (exchange) returns only. Refunds will not be given for items purchased through layaway.
Crafted with you in mind, the Elizabeth Henry Collection offers personalized in-store and virtual appointments curated to simplify your day. Whether you're envisioning your dream piece, searching for the perfect gift, or commemorating a special milestone, we're dedicated to making your experience both seamless and enjoyable.
What to expect?
During your initial consultation, you'll meet one-on-one with a trusted member of the Elizabeth Henry Collection team. Together, we'll explore your preferences for metal, gemstones, and design direction, allowing us to tailor your experience to your unique vision. Following this meeting, your design details will be entrusted to Elizabeth, our EHC designer and GIA Graduate Gemologist, who will bring your vision to life.